FOiS  ·  The Companion Workbooks

The FOiS Companion Workbooks — Fixed Operations Training, Volume by Volume

FOiS: The Behavior Behind the Numbers is 556 pages of what over 40 years in fixed operations has taught — proven across more than 1,000 rooftops in North America.

The Companion Workbooks are where that proof becomes your store's behavior — three volumes, keyed page by page to the book, with baselines to score, numbers to run on your own statement, word tracks to rehearse out loud, and dated 30/60/90 commitments with a name on every line.

Every score is pass or fail. Nobody gets points for doing it halfway.

The FOiS Companion Workbooks, Training Kit, and field guides by Steven E. Shaw — Volume One The Leader, Volume Two The Drive, Volume Three The Numbers
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Three Volumes · Keyed to the Book

The Companion Workbooks

I
Companion Workbook Vol. I — The Leader

Fixed Ops Leadership Training

Who you are before you touch a single number.

The first five chapters of FOiS — the ecosystem, the vision, the coaching, the First-90, the ladder — turned into work you run on your own store. You'll score where you actually stand as a leader, pass or fail, and route every fail to the exact tool that fixes it.

What's Inside

  • Where You Stand — the leader's baseline, scored and re-scored, with every fail routed to its fix
  • The working tools: the vision-mission-values builder, the coaching roster, the one-on-one planner, the rep planner, the First-90 plan, org and spans
  • Five six-beat chapter units, keyed page by page to the book (pages 21–115)
  • Worked examples on every numbers worksheet — the book's own figures, so you're never guessing
  • Your Leader's 90-Day Plan, your signed commitment, and the Man in the Arena
II
Companion Workbook Vol. II — The Drive

The Service Drive, Built Into Tools

The drive is where the money enters the building.

Chapters six through ten — the welcome, the pass/fail inspection, the video, the menu, the SOPs — built into tools your advisors run tomorrow morning: the two-tier menu builder, the additional-services map, the walk-around drill, the 30-second video storyboard, and the recovery plays for when they say no and when it goes sideways.

What's Inside

  • The Start Here triage — if the store is drowning, three pages tell you what to run first
  • The two-tier menu builder and the additional-services map, in your store's numbers
  • Your pass/fail standards — one house standard for brakes, fluids, belts, and battery
  • The walk-around drill and the 30-second video storyboard, rehearsed until they're muscle memory
  • Five six-beat chapter units keyed to the book (pages 123–249), worked examples throughout
III
Companion Workbook Vol. III — The Numbers

Read Your Own Statement

The statement finally reads like a story — and you're the one telling it.

Chapters eleven through twenty-two: the money. Break-even, effective labor rate and the three rates, defection points, shop loading, the technician's objective as a two-way contract, the statement reader, and the scorecard. Every worksheet runs the book's own numbers first so you can check your work, then runs yours.

What's Inside

  • The Statement Reader — walk your own financial statement without a controller in the room
  • Break-even, the three rates and defection points, shop loading, and the dispatch mix
  • The technician's objective as a signed two-way contract, with the obstacle log that runs before one word about effort
  • The Fixed Ops Scorecard — the whole store on one page, pass or fail
  • Twelve six-beat chapter units keyed to the book (pages 257–471), worked examples on every numbers page
The FOiS Training Kit

Your Dealership's Training Department, in a Box

The FOiS Training Kit Line is one kit that turns a training manager into a program.

A 22-week calendar keyed to the book, a 45-minute session plan that needs no preparation, and the dealer's own pages — so the person who signs the checks keeps the whole thing alive by asking two questions a week.

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What's Inside

  • The three Companion Workbooks — The Leader, The Drive, The Numbers
  • The Facilitator's Guide — how to run a session, the 22-week calendar, the sequence for a skeptical room, what good looks like, and four certifications
  • The Dealer's Guide — 52 weeks of questions for your fixed ops director and service manager, twelve monthly meeting questions timed to the statement, and the monthly advisor and technician walks: 140 questions, written out, on a rhythm your managers can set their watch by
  • The Tool Pad Pack — every tracker, log, and chart as a stand-alone sheet, ready to print as tear-off pads
For the Drive & the Toolbox

The Field Guides

The Advisor's Drive Guide

Service Advisor Training for the Write-Up Desk

A field guide for the write-up desk, not the shelf.

Everything the advisor says on the drive, in the advisor's own voice, rehearsed until it sounds like them. The ten steps on every car. The word tracks: the welcome, failed, consequences, the menu, the fries. The recovery plays for when they say no and when the visit goes sideways.

And their own money pages: an income goal worksheet that runs desired income down to tickets a day, the Advisor's DOC — a Daily Operating Control, day 1 through 31, with a goal on every column — and My Year, twelve months of results with earnings totaled at the bottom.

Customers buy when the need is revealed — this guide is where your advisors learn to reveal it, out loud, every car, every time.

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The Technician's Production Guide

Flat Rate, the Contract, and the Climb

Paid for skill, not for time.

Written for the toolbox, not the manager's desk. How flat rate actually pays — the tenths, the flag, and what a good day is. The technician's objective as a two-way contract the store signs too. The obstacle log that runs before one word about effort. Their word tracks on the drive and on camera, the Technician's Standard, the time-and-mileage chart, their top ten op codes.

And their own money pages: the income goal worksheet, the Technician's DOC with a goal on every column, and My Year with earnings month by month and the annual total. The ladder from the lube rack to master and beyond, with a gate and a paycheck on every rung.

The shop that knows its numbers holds its people.

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The Credit

Every Dollar You Spend Here Comes Back.

Every $1,000 you spend on the book, the workbooks, or the Training Kit is credited in full toward the cost of your custom-branded university — your store's own training platform, built on the FOiS approach.

$3,000Already working toward the build

Buy the kit, prove the program on your own drive, and the $3,000 is already working toward the build.

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